On this page we summarise the most important information about your stay with us. If you can't find the right answer to your question, please contact us by phone or e-mail using our contact form.
We are happy to provide you with a baby cot on request for €10.00/night.
Our hotel has two disabled-friendly rooms with extra-wide doors (1 x superior double room, 1 x superior plus double room), both of which are equipped with a bathtub.
If you would like a disabled-friendly room, please contact us directly to check availability for these room options and book directly for you if necessary.
A lift provides barrier-free access to all floors of the hotel.
The city of Hildesheim levies an accommodation tax of 4% of the accommodation price on all hotel stays (both private and business stays). This amount will be charged to you at the hotel and is not included in the price of your overnight stay. The accommodation tax is passed on 1-to-1 to the city of Hildesheim.
You can check into your room from 15:00 on the day of arrival. We kindly ask you to return your room to us by 11:00 a.m. at the latest on the day of departure.
Early arrivals and late departures are possible subject to availability and at an extra charge.
If you bring your own bikes, you can store them in our bike cellar free of charge. You can also charge your e-bikes here.
If you would like to explore the surrounding area by bike at short notice, we are happy to recommend a bike hire company in Hildesheim.
A lift is available and connects all floors barrier-free.
The morning starts daily with an extensive breakfast in our restaurant. Please ensure that you keep your distance from other guests and, if possible, use the less busy breakfast times.
Breakfast times:
Monday to Friday: 06:30 to 10:00 am
Saturday, Sunday & public holidays: 07:00 to 10:30
Are you looking for a nice gift idea? How about a (value) voucher for our hotel? We will be happy to issue your favourite voucher at reception. Alternatively, you can also visit our voucher online shop, where you can personalise your preferred voucher to your heart's content and have it sent directly to your email inbox as a PDF document for you to print out yourself after paying online.
If you already have a voucher and would like to redeem it with us, please bring your voucher with you and present it at reception on arrival. We will then offset the value of the voucher against your outstanding bill. Please note that vouchers can only be redeemed on site.
The Parkhotel Berghölzchen is a dog-friendly hotel - dogs are very welcome! Our dog rooms are located exclusively on the first floor. We charge €18.00 per dog per night. As there are only three dog rooms available in our hotel, prior booking is required. We charge € 25.00 per dog per night if you do not book in advance.
Your four-legged friend is welcome in our gastronomic area only in the small room and in the Rondell, as well as in the lobby . Dogs are only allowed in the function rooms by prior arrangement. Thank you for your understanding!
Take a look at our special offers - here you will find an arrangement suitable for your holiday with your dog.
Our Superior Plus rooms are perfect for families. Up to four people can stay here.
Our price regulation for children:
- For children from 0 to 2 years inclusive, we charge €10.00 per night for a baby cot (extra bed).
- For children from 3 to 5 years inclusive, we charge €10.00 per night for an extra bed.
- For children from 6 to 11 years we charge € 15.00 per night for an extra bed.
- Children aged 12 and over are considered full-paying guests and must therefore be entered as adults in our online booking form.
- Breakfast is free of charge for children up to the age of 5. For children between 6 and 11 years we charge € 7.50 per day.
There are 80 parking spaces and four e-charging stations for your electric car (€0.50/kWh) directly in front of the hotel. It is not necessary or possible to reserve a parking space.
The car park fee is €6.00 per night/car.
We allow smoking in four selected rooms. If you specifically require a smoking room, please let us know in advance.
Smoking is of course also permitted outdoors.
Holiday safely - cancellation without risk
We recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany, to ensure that you are compensated for any financial losses in the event of cancellation or interruption of your holiday due to illness, accident or unemployment - even within the family.
Don't forget travel insurance - it can be expensive without it.
Cancellation insurance not only offers you protection in the event of cancellation, but also in the event of unexpected curtailment of your trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This means you are financially protected before and during your trip. The loss of your hotel or holiday apartment key and damage to furnishings are also covered. CancellationPlus insurance offers even more:
In addition to the benefits of cancellation insurance, it also includes repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle cover.
ERGO is always your contact for insurance matters.
In our restaurant you can enjoy fresh, international dishes à la carte every day. In summer, we extend the restaurant to the outdoor area, where you can linger in the middle of the protected forest.
Restaurant hours:
- Monday to Friday: from 17:00 (kitchen from 17:30 to 21:30)
- Saturday & Sunday: from 12:00 ( kitchen from 12:00 to 14:00 & 17:30 to 21:30)
- Last meal order until 21:00 in each case
Our reception is open 24 hours a day. We will be happy to answer any questions you may have about your stay. You can also send a WhatsApp message to 05121 979-0.
At our reception, you can also obtain free city maps, recommendations for jogging routes in the surrounding area, toiletries (toothbrushes, razors) and umbrellas to borrow (deposit: €20.00). We also offer a photocopying service (€ 0.30 per page).
We are happy to heat our in-house sauna (approx. 80°C) on request during the summer months (until mid-August). Otherwise our sauna hours are daily from 17:00 to 21:30. Our fitness room is open for you around the clock.
You will find our sauna and fitness area in the basement.
- Call from outside: +49 (0)5121 979-0
- Reception (in-house): 100
- Restaurant (in-house): 340
Would you like to play it safe and make use of our wake-up call? Simply dial 100 on the room telephone and order your wake-up call at the desired time at reception.
Our free WLAN is available throughout the hotel and in the rooms. Please log in to the "Berghölzchen" network with the password "hbphwlan".
We will be happy to do your laundry for you. Please hand your clothes in at reception by 08:30 in the morning together with the laundry slip from your wardrobe. The laundry will be returned to you on the same day (except at weekends).
We accept the following means of payment: EC, Mastercard, Visa, Amex and JCB.
Cash-free hotel since 01.01.2023
Our hotel has been a cashless zone since 1 January 2023. We have noticed that the proportion of cash payments continues to decrease, so we have switched completely to "cash-free" at the beginning of 2023. In return, we will continue to expand our range of alternative (digital) payment methods for you.
Accordingly, please understand that we will no longer be able to accept cash payments with immediate effect.
