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FAQAnswered by us.

On this page we summarise the most important information about your stay with us. If you can't find the right answer to your question, please feel free to contact us by phone, e-mail or using our contact form.

On the day of arrival, you can check into your room from 15:00. On the day of departure, we kindly ask you to make your room available again by 12:00 noon at the latest.

 An early arrival or a late departure is possible subject to availability and an extra charge.

A lift is available and connects all floors barrier-free.

 The morning starts daily with an extensive breakfast in our restaurant. Please ensure that you keep a sufficient distance from other guests and, if possible, use the less busy breakfast times.

Breakfast times:

Monday to Friday: 06:30 to 10:00am
Saturday, Sunday & Public Holidays: 07:00 to 10:30am

Arrive and know your way around: In our digital guest folder you will find information, offers and recommendations for your stay with us.

Click here for the digital guest folder >>

Dogs are welcome in the hotel. Please understand that we only allow dogs in selected rooms. We charge € 8.00 per dog per night and ask for prior notification.

There are 80 free parking spaces directly in front of the hotel as well as two e-charging stations for your electric car. A parking reservation is not necessary or possible.

We allow smoking in four selected rooms. If you specifically want a smoking room, please let us know in advance.

 Furthermore, smoking is of course permitted outdoors.

Take a safe holiday - cancellation without risk

  To ensure that you are compensated for possible financial losses in the event of cancellation or interruption of your holiday due to illness, accident or unemployment - even within the family - we recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany.

 Don't forget travel insurance - it can be expensive without it.

  Cancellation insurance not only offers you protection in the event of cancellation, but also in the event of an unexpected interruption to your trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This means you are optimally protected financially before and during your trip. The loss of your hotel or holiday apartment key and damage to furniture are also covered. The CancellationPlus insurance offers even more:

In addition to the benefits of the cancellation insurance, it also includes repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle protection.

 Your contact for insurance questions is always ERGO.

Book your travel insurance now >>

In our restaurant you can enjoy fresh, international dishes à la carte every day. In summer, we extend the restaurant to the outdoor area, where you can stay in the middle of the protected forest.

  Restaurant hours:

 Daily from 17:30 to 23:00 (warm cuisine until 21:30)
 Saturday, Sunday & public holidays warm cuisine already from 12:00

Our reception is open 24 hours a day. We are happy to answer any questions you may have about your stay here.

We are happy to heat our sauna for you as required. Please inform us about half an hour in advance, as the sauna needs time to heat up.

Our free WiFi is available throughout the hotel and in the rooms.

We accept the following means of payment: Cash, EC, Mastercard, Visa, Amex and JCB.